Terms & Conditions

CANCEL AN APPOINTMENT

Please give us at least 24 hours notice if you are unable to make your appointment and we will be happy to reschedule. Otherwise, we will charge the full amount of the treatment. Cancellations should be made by calling 01505 801 028. A minimum of 72 hours notice is required to cancel a booking of more than 1 person. Where a treatment from a course is missed without a cancellation with 24 hours notice, it will be deemed to have taken place and will be deducted from your course.

QUIET PLEASE

We would like you to think of Beautology as your own private “quiet zone” where silence, subtle music and soft conversation reign. To ensure your relaxation and that of others is not disturbed, we request that your mobile phone is switched off during your Beautology visit.

DEPOSITS

Please note there is a 50% deposit required for bookings of 1 hour or more for any treatment.

WEDDING MAKEUP & HAIR

A £50.00 non refundable deposit is required to secure your wedding day, and a further £100 to be paid on the trial day with the rest of the balance due two weeks prior to the wedding day. A minimum of 72 hours is required to cancel a wedding booking or a late cancellation fee may apply.

GIFT VOUCHERS

Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be sold, redeemed for cash or products or transferred. Please check required notice periods based on the value of the booked treatment(s).

OUR RIGHT TO CANCEL

If a therapist is not able to carry out your treatments through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist. In unusual circumstances, we may need to cancel your booking. In the event that we cannot fulfil your appointment, we will contact you by telephone, where possible.

REFUNDS

We do not offer refunds for any completed services. However, if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.

CHILDREN

Please understand that we cannot accommodate children under 12, unless supervised by an adult during your treatment.

CONFIDENTIALITY

Rest assured that all your Personal Information will be kept strictly confidential. We fully comply with all UK Data Protection and consumer legislation.

PAYMENT

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We accept all major credit and debit cards.

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